Visit Springfield is the driving force behind tourism in our city, and we’re looking for an Office Manager who thrives on keeping things running smoothly behind the scenes. This is more than an administrative role; it’s a chance to be part of a dynamic team that proudly tells Springfield’s story to the world. 

As Office Manager, you’ll be an integral part of the operations team, overseeing day-to-day office logistics, supporting internal communication, and keeping people and processes aligned. You'll work closely with the Vice President of Finance & Administration to ensure administrative and accounting functions are efficient, accurate, and strategic. The ideal candidate is highly organized, solution-oriented, and flexible, with a talent for anticipating needs and juggling priorities with calm and confidence.

We’re seeking someone who’s collaborative, energetic, and efficient. Whether it’s managing records, handling purchasing, onboarding new team members, or finding ways to make things just a little better every day, your contributions will support a diverse team that’s passionate about showcasing all that Springfield has to offer. Visit Springfield offers a creative, fast-paced environment where your skills and talents have a direct impact on our mission to enhance the community’s vitality through tourism.

Key Responsibilities:

Office Management

Oversee daily office operations, continuously evaluating and improving procedures to optimize efficiency and ensure a positive, innovative atmosphere.

Manage office supply inventory and coordinate maintenance of equipment and systems.

Serve as the primary point of contact for vendors, suppliers, and service providers.

Lead office-wide sustainability initiatives and monitor related practices.

Administrative & Finance Support

Assist with general accounting, including creating and sending invoices, managing accounts receivable, and tracking office expenses.

Help facilitate event planning and logistics for meetings, staff trainings, and special events.

Maintain accurate, organized records and filing systems, both digital and physical.

Identify and implement new technologies that enhance productivity and streamline workflows.

Organizational Coordination

Serve as a key liaison between departments, ensuring effective internal communication and collaboration that promotes an engaged workplace culture.

Oversee support and training for all staff within the Customer Relationship Management (CRM) system.

Coordinate annual updates to internal policies and ensure compliance with organizational practices across departments.

Oversee documentation and reporting requirements for Destinations International accreditation (annual and six-year processes).

Qualifications:

Proven experience as an Office Manager, Administrator, Coordinator, or similar role.

Ability to think strategically while managing day-to-day operations with an eye for detail and excellence.

Demonstrable knowledge of financial systems, including standard accounting and budgeting processes.

Exceptional organizational, written, and verbal communication skills.

Team-oriented with the ability to collaborate and contribute to team discussions and decisions.

Passion for Springfield and its diverse tourism offerings, with a commitment to its community and visitors.

Benefits:

Competitive salary and performance-based incentives.

Comprehensive benefits package, including health, vision, dental, and retirement plans.

Opportunities for professional growth and development.

A vibrant and inclusive work environment in a dynamic community.

Resume Submission

To apply, please email your resume by August 15, 2025 to Tonia Castaneda, Vice President of Finance & Administration, at tonia@springfieldmo.org.

Visit Springfield is an Equal Opportunity Employer. We encourage candidates of all backgrounds and experiences to apply.