SALARY GRADE:  

DEPARTMENT:  SpringNet

SUPERVISOR:  Manager-SpringNet Network Architecture and Support

WORK LOCATION: 301 E. Central

WORK SCHEDULE: 

Monday – Friday, 6:00 a.m. – 3:00 p.m.

ESSENTIAL JOB FUNCTIONS: 

Please contact Recruitment Office (417) 831-8460 for details.

NETWORK OPERATIONS SPECIALIST I:

PURPOSE OF POSITION:  

Under the direction of the Manager-SpringNet Network Architecture and Support, performs the day-to-day network configuration, monitoring, and support of Fiber and Ethernet based networks.  Configures new SpringNet customers including setting up advanced networking protocols on network interfaces devices (NIDs), switches, and routers. Assists with providing internal end-user support and infrastructure management, including patching, performance monitoring and implementation.  Assists with management and implementation of Microsoft Windows domain and applications, including security software for SpringNet network. Employee will provide exceptional customer service by acting as the front-line support for SpringNet enterprise and business network customers to report problems, ask questions, and provide assistance that exceeds customer expectations.  Performs all necessary duties to correct and mitigate network issues between the customer and the SpringNet network. Must be able to research, make technical decisions, and implement the best solution for the customer.  Must be able to troubleshoot and handle high pressure situations.  The employee shall perform other related duties as required or assigned by management.

QUALIFICATIONS:

Education and Experience:

Bachelor’s Degree from an accredited college or university with a major in Computer Information Systems, Computer Science, Electrical Engineering, Mathematics, or a related field is required. Exceptional hands-on experience and specific training, including certification in Networking may be considered in-lieu of degree.  One year of network administration/engineering and customer-facing support experience is preferred.  Network troubleshooting experience and desire to pursue career in network engineering is preferred.

Licensing/Certification: 

A networking certification such as, but not limited to, CCNA, CCDA, or Network+ is preferred.  This position requires a valid driver’s license (minimum Class F).

Knowledge, Skills and Abilities:

• High analytical, organizational, problem-solving, and decision-making skills. 
• Awareness of Ethernet, OSPF, BGP, and MPLS.  
• Effectively handle numerous assignments simultaneously and have excellent oral and written presentation skills. 
• Possess demonstrated abilities in meeting deadlines and scheduling of work for timely completion. 
• Work courteously with customers, co-workers, and individuals in other departments.
• Exercise sound judgment in making critical decisions.
• Ability to:
• Quickly learn and become familiar with technical subjects.  
• Communicate clearly, concisely, and convey technical information in non-technical terms. 
• Deal with people cooperatively and effectively and have good telephone skills. 
• Work under pressure.

NETWORK OPERATIONS SPECIALIST II:

PURPOSE OF POSITION:

Under the direction of the Manager-SpringNet Network Architecture and Support performs the day-to-day network configuring, monitoring and support of Fiber and Ethernet based networks.  Configures new SpringNet customers including setting up advanced networking protocols on network interface devices (NIDs), switches, and routers. Assists with design, implementation, administration, and support of enterprise server infrastructure. Provide internal end-user desktop support and infrastructure management, including patching, performance monitoring and implementation.  Assists with management and implementation of Microsoft Windows domain and applications, including security software for SpringNet network.  Employee will provide exceptional customer service by acting as the central point of contact for SpringNet customers to report problems, ask questions, and provide support services and assistance necessary for competitive business activities. Performs all necessary duties to correct and mitigate network issues between the customer and the SpringNet core network. Must be able to research, make technical decisions, and implement the best solution for the customer.  Must be an exceptional troubleshooter and able to handle high pressure situations.  The employee shall perform any and all technical work as assigned. 

QUALIFICATIONS:

Education and Experience:

Bachelor’s degree from an accredited college with a degree in Computer Information Systems, Computer Science, Electrical Engineering, Mathematics, or a related field is required.  Exceptional hands-on experience and specific training, including certification in Networking may be considered in-lieu of degree.  Three years of network administration/engineering and customer-facing support experience is required.  Experience troubleshooting switches and routers is required.

Licensing/Certification: 

A networking certification such as, but not limited to CCNA, CCDA, or Network+ is preferred.  This position requires a valid driver’s license (minimum Class F).

Knowledge, Skills and Abilities:

• High analytical, organizational, problem-solving, and decision-making skills. 
• General knowledge of Ethernet, OSPF, BGP, and MPLS.  
• Effectively handle numerous assignments simultaneously and have excellent oral and written presentation skills. 
• Possess demonstrated abilities in meeting deadlines and scheduling of work for timely completion. 
• Work courteously with customers, co-workers, and individuals in other departments.
• Exercise sound judgment in making critical decisions.
• Ability to:
• Quickly learn and become familiar with technical subjects.  
• Communicate clearly, concisely, and convey technical information in non-technical terms. 
• Deal with people cooperatively and effectively and have good telephone skills. 
• Work under pressure.

NETWORK OPERATIONS SPECIALIST III:

PURPOSE OF POSITION:  

Under the direction of the Manager-SpringNet Network Architecture and Support, performs the day-to-day network configuring, monitoring, and support of Fiber and Ethernet based networks.  Configures new SpringNet customers including setting up advanced networking protocols on network interface devices (NIDs), switches, and routers. Assists with design, implementation, administration, and support of enterprise server infrastructure.  Provide internal end-user desktop support and infrastructure management, including patching, performance monitoring and implementation.  Assists with management and implementation of Microsoft Windows domain and applications, including security software for SpringNet network.  Employee will provide exceptional customer service by acting as the central point of contact for SpringNet customers to report problems, ask questions, and provide support services and assistance necessary for competitive business activities. Performs all necessary duties to correct and mitigate network issues between the customer and SpringNet core network. Must be able to research, make technical decisions, and implement the best solution for the customer.  Must be an exceptional troubleshooter and able to handle high pressure situations.  The employee shall perform any and all technical work as assigned. 

QUALIFICATIONS:

Education and Experience:

Bachelor’s degree from an accredited college or university with a major in Computer Information Systems, Computer Science, Electrical Engineering, Mathematics, or a related field is required.  Exceptional hands-on experience and specific training, including certification in Networking may be considered in-lieu of degree.  Five years of network administration/engineering and customer-facing support experience is required.  Experience troubleshooting switches and routers is required.

Licensing/Certification: 

A networking certification such as, but not limited to, CCNA, CCDA, or Network+ is preferred.  This position requires a valid driver’s license (minimum Class F).

Knowledge, Skills and Abilities:

• High analytical, organizational, problem-solving, and decision-making skills. 
• Advanced knowledge of Ethernet, OSPF, BGP, and MPLS.  
• Effectively handle numerous assignments simultaneously and have excellent oral and written presentation skills. 
• Possess demonstrated abilities in meeting deadlines and scheduling of work for timely completion. 
• Work courteously with customers, co-workers, and individuals in other departments.
• Exercise sound judgment in making critical decisions.
• Ability to:
• Quickly learn and become familiar with technical subjects.  
• Communicate clearly, concisely, and convey technical information in non-technical terms. 
• Deal with people cooperatively and effectively and have good telephone skills. 
• Work under pressure.
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NETWORK OPERATIONS SPECIALIST I, II, and III:

Physical Requirements:

Typically, sedentary work. Ability to express or exchange ideas by means of the spoken word and receive detailed information through oral communication. Substantial movements of the wrists, hands, and/or fingers, and close visual acuity to operate a computer.

Working Conditions:

Duties are primarily performed in an office environment.  Shift work is required.

Miscellaneous Requirements: 

Must be able to work successfully with diverse groups of people.

TESTING:

Testing may be required.

HOW TO APPLY:  

Interested applicants may apply online at cityutilities.net under Careers/Search Jobs.