Member Services Assistant
Position Title: Member Services Assistant
Department: Member Services
Reports to: Director of Programs and Member Services
At Ozarks Food Harvest, we’re passionate about making a difference in the lives of others – especially those who are food insecure. We believe everyone deserves enough to eat so they can lead a full and healthy life. All members of our team are proud of their work because we know we are making a real impact. Our mission has helped us build strong careers and a culture dedicated to working smart and efficiently. We are a member of the Feeding America network, which is the nation’s largest domestic hunger-relief organization. We encourage you to view a behind-the-scenes video showcasing our work at ozarksfoodharvest.org.
Job Description:
Performs a range of basic office support activities for the member services department, such as answering phone and directing calls, greeting and directing visitors, answering questions and performing routine clerical, data entry, and/or word processing work as assigned.
Key responsibilities and accountabilities:
Provide information and support - Answer member services direct line, route calls, take messages and provide general information
Resolve issues – Address complaints and find solutions to address any issues to ensure satisfaction
Build relationships – Nurture positive and lasting relationships with our food bank members to build brand and partnership loyalty.
Assist with troubleshooting common issues and follow up to ensure they are resolved.
Maintain confidentiality in all aspects of partner agency information.
Conduct new member orientations, including food bank tours.
Perform general clerical duties to include, but not limited to, copying, mailing and filing.
Maintain records for member partner agencies
Attend committee meetings, end of the month meetings, or other meetings as requested.
Support staff in assigned project‐based work.
Provide occasional front office relief for the Administrative Department.
Assists in special events, such as the Member Services conference.
Other duties may be assigned by Member Services Director.
Knowledge, Skills and Abilities:
Communication – Strong verbal and written communication skills to interact effectively with our network of members, potential new members, and colleagues.
Problem-solving – Ability to identify issues and find efficient and appropriate solutions
Patience and Compassion – The capacity to remain calm and understanding when dealing with upset or frustrated individuals.
Technical Proficiency – Familiarity with Word, Excel, and Office 365
Time Management – The capacity to prioritize tasks based on their significance and urgency, enabling effective allocation of your time.
Product Knowledge – Maintaining a thorough understanding The Food Bank’s mission, products and services
Minimum Job Requirements:
High School Diploma
Proven experience in a customer service or similar role is preferred.
A positive attitude and a genuine passion for helping others.
Ability to multitask and handle high-pressure situations calmly.
Working Conditions and Physical Effort
No or very limited physical effort required
No or very limited exposure to physical risk
Work is normally performed in a typical interior/office work environment
This job description does not list all the duties of the job and is not a contract for employment. You may be asked to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Ozarks Food Harvest has the right to revise this job description at any time.
Ozarks Food Harvest is an equal opportunity employer. We embrace a philosophy that recognizes and values all. As a Feeding America member food bank, our goal is to attract, develop, retain and promote a talented, diverse workforce in a culture where all employees contribute to their fullest potential.
To apply, please submit a cover letter, along with your resume to:
No phone calls, please.
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